Payment Methods

  • Pay-by-phone: Customers may pay-by-phone by calling 208-944-9475.
  • Level pay: Each September, customers who have completed one year of service with no late payments may elect to have their estimated water bills averaged out over the year.
  • Mail: When mailing your payment, please enclose the bottom portion of your statement. Please do not send cash in the mail, but checks and money orders are acceptable.
  • Online bill pay: When using online bill pay through your own bank, be sure you use the correct account number along with the person’s name that is on the account.
  • Paystation: Use one of the Paystation locations at Smith’s, Fred Meyer, WalMart, and others.
  • Bank: Make an electronic bill payment through your bank. Your bank may charge a fee for this service.

*Please remember to include the bottom portion of your utility bill when mailing your payment. A delinquency penalty is charged at 12% per annum, or 1% per month, with a minimum charge of 50 cents.

*Providing a check as payment authorizes the city to use information from your check to make a one-time electronic fund transfer from your account, or to process the payment as a check transaction.

Billing Cycles

Depending on where you live in the City of Twin Falls, residential billing occurs on the first, fifth, 10th, 15th, 20th or 25th of each month. Industrial and commercial customers are billed on other dates. Payment is expected within 15 days and is considered delinquent 25 days after the date identified on the billing. Please contact us with any questions or concerns about your billing date.