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The results of the 2022 National Citizen Survey (NCS) are posted to the City of Twin Falls' website. The survey captures residents’ opinions about community characteristics, governance, and participation in the areas of safety, mobility, natural environment, built environment, economy, recreation and wellness, education and enrichment, and community engagement.
The NCS is conducted nationwide by POLCO and the survey is standardized to ensure accurate research methods and comparable results for communities across the United States. The reports provided by NRC discuss trends over time, comparisons to similar communities, as well as improvements and declines in overall ratings. This is the seventh NCS survey the City of Twin Falls has participated in – 2009, 2012, 2014, 2016, 2018, 2020 and 2022.
The 2022 survey was mailed in waves – a pre-notification postcard and the actual survey. The postcards were mailed the week of August 3, and then the surveys were mailed the week of August 10. The online portal opened Aug. 3 as well. In addition, an open participation survey was launched online on Sept. 7. Of the 2,800 households selected to participate, 495 surveys were completed, providing an overall response rate of 18% – a decrease from the previous surveys that generated on average a 30% response rate.