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The City of Twin Falls has been made aware of scammers claiming to be city officials, who are calling residents and demanding immediate payment to prevent having utilities shutoff. This is a scam and residents should not provide payment or personal information to the caller.
The City of Twin Falls Utility Services Department handles all utility billing for residents connected to City utilities, which include water, wastewater, as well as garbage and recycling services. Within the Twin Falls City Limits, electricity is provided by Idaho Power and natural gas is provided by Intermountain Gas. There are several telecommunication providers in the City limits. These services are not provided by the City of Twin Falls, and customers should contact those utilities with any questions or concerns.
Residents who have delinquent City utility accounts should be aware of the following:
Please know that the City’s first priority is to maintain customers services, and representatives will work to establish payment plans or other methods to maintain services. Questions about Utility Billing may be directed to the City of Twin Falls Utility Service Department at 208-735-7250.